And Lloyds Bank top the charts with over 37,000!
Which? executive director, Richard Lloyd, said: “These numbers show that some banks are still not dealing with PPI complaints fairly. If the next round of complaints data doesn’t show a dramatic improvement then the FSA must take tough enforcement action against banks whose complaints handling isn’t up to scratch.”
The large majority of complaints to the FSO were about the mis-selling of PPI on loans and mortgages.
Lloyds and otherUKbanks agreed to honour all PPI claims after the Financial Services Authority (FSA) won the judicial review on the issue against the British Bankers Association (BBA). This should, in theory reduce the number of complaints in the second half of the year.
Lloyds, the largest provider of payment protection insurance (PPI) have received the most number of complaints. Once the FSA won the Judicial Review, Lloyds were the first bank to announce that they would settle all claims received within a certain period, costing the bank more than 3 billion pounds.This should, in theory reduce the number of complaints in the second half of the year as customers should have no need to contact the FSO with regards to PPI refunds.
We shall see……………….