Browsing the web I came across this…
September 2010
Barclays is top of the bank complaints league table with more complaints per customer than any of its major rivals. There were 250,667 official gripes were made against it in the first half of the year, representing approximately 1.19% of its 21 million UK customers.
Tuesday 15 th September 2009
Barclays and Lloyds were the most complained about banks during the first six months of this year, the Financial Ombudsman Service revealed today as it published the complaints record of major financial institutions for the first time.A total of 8,283 complaints were made about Barclays – 12 per cent of the total made about the financial services industry.
And this year?
The most complaints across all categories were about Lloyds TSB, which mirrors the second half of last year. There were 19,569 new complaints brought against Lloyds TSB in total, 16,965 of which related to PPI. Worse still for Lloyds’s parent company Lloyds Banking Group, its other major banking arm, HBOS, was third in the league of new complaints, attracting 13,021 (9,945 relating to PPI). Barclays was the second with 16,864 new complaints (12,862 on PPI), HSBC came fourth with 10,072 (8,791 on PPI), followed bySantanderwith 6,434 (1,659 on PPI). Barclays was the second with 16,864 new complaints (12,862 on PPI), HSBC came fourth with 10,072 (8,791 on PPI), followed bySantanderwith 6,434 (1,659 on PPI).
Nothing changes with banks and it appears they are allowed to get away with ripping us all of day after day, year after year – a few pence here and a few thousand pounds there. It all adds up to billions in bank profits.